Support and FAQ for WF SecurityCloud
Welcome to our Support and FAQ page! Here you will find answers to some of the most common questions about WF SecurityCloud. If you don’t find what you’re looking for, don’t hesitate to contact us directly.
1. What is WF SecurityCloud?
WF SecurityCloud is a comprehensive cybersecurity system that provides protection for computers, servers, websites, and networks. The system uses AI to proactively defend against cyber threats.
2. How do I install WF SecurityCloud?
• Windows Client: Download and install the program on computers and servers running Windows 7 to Windows 11, and Server 2008 to 2022.
• Website Protection: Integrate with our web hosting by purchasing a license. Protection is automatically available for your WordPress website if hosted with us.
• Firewall Protection: Implement by configuring the firewall with the security rules provided by WF SecurityCloud. All services require a license that can be purchased through our website.
3. Which systems are compatible with WF SecurityCloud?
Windows Client: Supports Windows 7 to Windows 11 and Windows Server 2008 to 2022. Only Windows operating systems are supported.
4. How is WF SecurityCloud updated?
The Windows client updates automatically to ensure that you always have the latest protection. In the client’s GUI, you will automatically receive a small notification if there is an update that you can install manually; otherwise, it is done automatically in the background.
5. How much does WF SecurityCloud cost?
• Windows Client: Specific licensing costs depending on the number of devices.
• Website Protection: Costs based on web hosting subscription plans.
• Firewall Protection: Prices depending on network size and specific security requirements.
Contact us for a customized quote.
6. Can I try WF SecurityCloud before purchasing?
Yes, we offer a trial license that allows you to test the product without any purchase obligation.
7. How does WF SecurityCloud work with other security systems?
WFSecAPI is designed to complement your existing security system by adding extra layers of protection without replacing your current solutions.
8. Do I need to be an IT expert to use WF SecurityCloud?
No, WF SecurityCloud is designed to be user-friendly. You do not need advanced IT knowledge to use it.
9. How do I get support if I encounter problems?
Our support is available via email and phone. Contact us, and we’ll assist you with any issues or questions.
10. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time, but please note that the subscription is binding for 12 months.
11. How does WF SecurityCloud handle different types of threats?
WF SecurityCloud protects against dangerous websites, phishing attempts, and malicious email links by blocking unsafe websites and links in emails. It also offers comprehensive security solutions for websites and strengthens networks through firewalls.
12. What happens if I need technical support?
We offer technical support through our customer service. Contact us via our website for assistance with installation, configuration, or any other questions.
Need additional help?
Contact us directly via customersupport@webbfabriken.com or call 08 – 446 00 88